Refunds and Exchange Policy
At CrochetBraidsGallery, we take great pride in offering high-quality, luxury braid extensions to our valued customers. We are committed to your satisfaction and have created a clear Refund and Exchange Policy to ensure transparency and trust in every transaction.
1. Returns & Refunds
Due to the nature of our products (hair extensions and beauty-related items), we maintain strict hygiene standards. Therefore, we do not accept returns or offer refunds on any used or opened items.
However, refunds may be issued under the following conditions:
• Incorrect Item Received: If you receive the wrong item, please notify us within 48 hours of delivery with photographic evidence. We will arrange a replacement or issue a refund.
• Damaged Item on Arrival: If your product arrives damaged, please contact us within 48 hours of receipt with clear photos of the damage and packaging.
Refunds will only be processed if:
• The item is unopened, unused, and in its original condition and packaging.
• The request is made within 7 days of receiving the product.
Refunds will be issued to your original payment method within 5–10 business days after the item is inspected and approved.
2. Exchanges
We only offer exchanges under the following conditions:
• You received the wrong colour, length, or style than what you ordered.
• The item arrived defective or damaged.
To request an exchange:
• Email [email protected] within 48 hours of receiving your order.
• Include your order number, a description of the issue, and clear photos as evidence.
If your exchange is approved, we will send a replacement item at no extra cost. We do not accept exchange requests for changes of mind or dissatisfaction with colour differences caused by screen resolution or lighting.
3. Non-Refundable Items
We do not accept returns or offer refunds for:
• Products marked as “final sale”
• Opened or used hair extensions
• Products not purchased directly from our website
• Orders not reported within the stated timeframes
4. Cancellations
Orders can be cancelled within 2 hours of placement. Once your order is processed and dispatched, it cannot be cancelled.
5. Shipping Costs
• Customers are responsible for return shipping costs unless the error was on our part (e.g., wrong item or damaged goods).
• Original shipping fees are non-refundable.
6. Contact Us
If you have any questions about our Refund & Exchange Policy, please contact our support team:
📧 Email: [email protected]
📍 Business Name: CrochetBraidsGallery
📦 Website: crochetbraidsgallery.com
Instagram : crochetbraidsgallery / TikTok : Crochetbraidsgalleryuk
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